Together with its subsidiaries, the Home Depot, Inc. operates as a home improvement retailer company. Their stores sell building materials, home improvement supplies, and lawn and garden products to do-it-yourself customers, do-it-for-me (D-I-F-M) customers, home improvement contractors, tradespeople, and building maintenance professionals. They also offers installation services and programs for D-I-F-M customers which include products, such as carpeting, flooring, cabinets, etc. in addition, they provide professional installation of products sold through in-home programs such as generators, furnace and central air systems.
Consumers has the right to complain if they are not satisfied with the service and product. The complaints are a challenge for every company for them to know the shortcomings they have to their customers, especially to Home Depot. As a consumer, we have to be responsible on our decision like what and where to buy. Mostly, the problems were just misunderstanding between two parties. So, happy shopping.