Consumer Complaints Purpose to Both Company and Consumer

Consumer complaints are raised by consumers who were not satisfied or happy about the service or product. There are many ways on how to address a complaints as a consumer. Consumers can send a letter, call the company/business or much better to address the concerns directly to the attention of the management so as to find out on how they will respond to the consumers concerns on a certain situation.

Most companies today made a few ways to know their consumers' concerns through customer service, suggestion/comments box and many more. Their goal is to know the needs of their consumers to keep their service/product quality. Consumer complaints are usually compiled and evaluated by some companies to come up with a resolution for the benefit of both the company and consumers. Through consumer complaints that are reached to the management, companies will be able to come up with a resolution on how to serve them according to their consumers' needs.

Since it is consumer's right to complain if they weren't happy and satisfied with what they rightly deserve. Company are opt to find ways on how to keep their consumers loyalty through knowing their consumers satisfaction either on their product or service.